FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major card companies like Visa, Mastercard, and American Express as well as via Apple Pay, Google Pay and Paypal.
Shipping & Delivery
Orders will be shipped within 48hrs of purchase excluding weekends and bank holidays. We ship from the EU and delivery times will depend on the destination but we will aim to get your order to you as quickly as possible and normally within 5-7 business days for orders wihtin Europe.
For deliveries outside of Europe, shipping can take up to 14 business days.
Times may be longer if there are global supply challenges.
You’ll be sent a tracking number once your order is dispatched from our logistics partners where you can follow the delivery of your parcel.
You can find our shipping policy here.
We offer free shipping on all orders over £220 within the EU and UK.
All other orders will be charged at £8.95 for the first item and £1.95 extra per additional item.
Yes, we offer free shipping on.all orders over £220 within the EU and UK.
Check the cart to see if there is a current deal on free shipping beyond this..
Yes, we ship our products all over the globe including Europe, Japan and parts of the USA.
Please note that free shipping is not applicable outside of the EU and UK and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control and we take price in our high standards.
Our warranty provides a guarantee against manufacturer defects in the first instance and we offer a free repair service if any occur within the first year.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 7 days of receiving the goods for any defects on arrival.
It does not cover rips or material tears, improper use, or other issues that are not attributable to a manufacturer defects.
For more information, please see our returns policy.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds within 14 days of purchase.
Please enquire for more information about our Refund policy.
A refund request can be submitted within 14 days after the purchase is made.
In the case when the product and packaging are unopened, unused and undamaged, you are eligible for a full refund.
Please check our refund policy for further details.
All return shipping costs are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.