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If you have a question or feedback about our products or you have a B2B enquiry, please send us a message in the form below or send us an email info@nuvexperience.com. We’ll get back to you within 24hrs. Alternatively you can reach us Mon-Fri between 0930-1700 at +44 (0)7715839881.

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase and are subject to our returns and refund policy..

Orders will be shipped within 48hrs of purchase excluding weekends and bank holidays. We ship from the EU and delivery times will depend on the destination but we will aim to get your order to you as quickly as possible and normally within 5-7 days. Timings may be longer if there are global supply challenges.

You’ll be sent a tracking number once your order is dispatched from our logistics partners where you can follow the delivery of your parcel.

You can find our shipping policy here

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!